Please contact me if you have experienced an issue with your order and I will do my best to resolve it for you.
Returns
You have a 14 day right to cancel and return your order, with the exception of personalised items. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Personalised items include messages printed inside the card and amendments to the wording on the front of the card. These are non-returnable.
To complete your return, I require you to contact me using the email you used to make your purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, or is damaged not due to our error.
- Any item that is returned more than 14 days after delivery
Shipping returns
To return your product, please first contact me.
Please note that you are responsible for the cost of return postage and I ask that you get proof of postage from the Post Office.
If you are returning more expensive items, you may consider using a tracked shipping service.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the item is received in its original condition, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Need help?
Please contact me if you gave any further questions related to refunds and returns.